Elevate Your Business Travel Experience

Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Professional Travel Haven's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Service Description

Professional Travel Haven provides premium business travel planning, booking, and concierge services for executives and professionals. Our services include but are not limited to travel planning, accommodation booking, transportation arrangements, and 24/7 travel support.

3. Client Responsibilities

Clients are responsible for providing accurate information, maintaining valid travel documents, and complying with all travel requirements and restrictions. Clients must notify us immediately of any changes to travel plans or personal circumstances that may affect bookings.

4. Payment Terms

Service fees are due as agreed upon in your service contract. Travel expenses are billed separately and payment is required according to the terms specified in your service agreement. Late payments may result in service suspension.

5. Cancellation and Changes

Cancellation policies vary by service provider (airlines, hotels, etc.). We will assist with cancellations and changes but cannot guarantee refunds. Service fees for completed work are non-refundable.

6. Liability Limitations

Professional Travel Haven acts as an intermediary between clients and travel service providers. Our liability is limited to our service fees and does not extend to actions of third-party providers, travel delays, cancellations, or force majeure events.

7. Privacy and Data Protection

We protect client information in accordance with our Privacy Policy and applicable data protection laws including GDPR for EU residents.

8. Dispute Resolution

Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

9. Contact Information

For questions about these terms, please contact us at [email protected].

Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect personal information necessary to provide our travel services, including:

• Contact information (name, email, phone)
• Travel preferences and history
• Payment information
• Passport and travel document details
• Special requirements (dietary, accessibility, etc.)

2. How We Use Your Information

Your information is used to:

• Provide and improve our travel services
• Process bookings and payments
• Communicate about your travel arrangements
• Provide customer support
• Send service updates and promotional materials (with consent)

3. Information Sharing

We share information with:

• Travel service providers (airlines, hotels, etc.) as necessary for bookings
• Payment processors for transaction processing
• Legal authorities when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and restricted access controls.

5. Your Rights (GDPR Compliance)

If you are an EU resident, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data deletion
• Restrict processing
• Data portability
• Object to processing

6. Cookies and Tracking

We use cookies to improve website functionality and analyze usage. You can control cookie settings through your browser preferences.

7. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations.

8. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected].

Cookie Policy

Last updated: January 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better user experience.

2. Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including security and accessibility features.

Performance Cookies: Help us analyze website usage and improve performance.

Functional Cookies: Remember your preferences and provide enhanced functionality.

Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

3. Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Third-Party Cookies

Some cookies are set by third-party services we use, such as analytics tools and payment processors. These are governed by their respective privacy policies.

5. Cookie Consent

By continuing to use our website after seeing our cookie notice, you consent to our use of cookies as described in this policy.

6. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

7. Contact Us

If you have questions about our use of cookies, please contact us at [email protected].